1. No Return Policy
Due to the nature of festive hampers (including food and perishable items), all sales are final and non-returnable.
2. Damaged or Defective Items
- If your hamper arrives damaged or defective, please contact us within 24 hours of delivery.
- Provide clear photos as proof for verification.
- We will arrange for a replacement or partial refund (if applicable).
3. Refunds
- Refunds are only applicable for:
- Damaged items (verified by us)
- Items unavailable and cannot be substituted
- Approved refunds will be processed via the original payment method within 7–14 working days.
4. Non-Refundable Situations
- Change of mind after purchase
- Minor packaging differences
- Delivery delays caused by third-party couriers
- Incorrect delivery details provided by customer
5. Liability
- Gangouli 4896 is not responsible for any allergic reactions or dietary issues. Customers should review product contents before consumption.
- We are not liable for indirect or consequential losses.
6. Governing Law
These terms are governed by the laws of Malaysia.